Medical Coordination

Matching with medical institutions

We will select treatment methods and candidate medical institutions based on the medical information provided by the travelling patient, and present them to the travelling patient. We will search for a medical institution that can accept the travelling patient, taking into account the travelling patient’s treatment plan wishes and medical information, confirming their condition, and taking into account their financial situation.

Medical stay visa acquisition support

We will confirm the treatment schedule of the patient with the receiving medical institution and issue a “Certificate of Medical Treatment Schedule from the Medical Institution and a Letter of Guarantee from the Guarantor Agency” so that the patient can apply for a visa (single/multiple entry) appropriate for the treatment period.

Accommodation and transportation arrangements

We will arrange accommodation and transportation (taxis, etc.) according to the wishes of patients traveling overseas. Please leave the troublesome preparations such as accommodation during your arrival and airfare to us. We will help you to make your time as comfortable as possible.

Liaison with medical institutions

We will provide the medical institution with the contact information of the medical coordinator as an emergency contact, and will support the medical institution so that they can communicate with overseas patients without any problems.

Receipt and remittance of medical fees

We receive an estimated amount of medical expenses in advance from the patient traveling abroad as an advance payment and then make the payment to the receiving medical institution on their behalf. This reduces the risk of non-payment for medical institutions that cannot accept advance payments or remittances from overseas.

Dispatch of general interpreters

One of the concerns when visiting a doctor overseas is the language barrier. We provide an interpreter dispatch service so that patients can feel at ease during their visit. Please feel free to use this service.

Dispatch of medical interpreters

We can smoothly arrange medical interpreters to handle treatment, medical checkups, etc. We also offer a package for foreign patients and examinees visiting Japan for medical purposes (reservation and payment agency, medical interpreter dispatch, medical checkup result medical translation).

Medical Translation

We provide medical translation services for a wide range of documents required by medical institutions, such as internal signs, admission guides, medical questionnaires, medical certificates, pre-operative consent forms, and websites.

Medical Coordination Service

We will select and present treatment options and candidate medical institutions based on the medical information provided by patients traveling abroad. We will provide consistent support, from travel procedures and accommodation arrangements during treatment to providing an interpreter.

Chinese translation of the homepage

Many medical institutions in Japan operate websites that contain a wealth of information such as case histories, treatment policies, and treatment techniques. As these are medical institutions located in Japan, their websites are only available in Japanese, so we provide translation services into Chinese for the peace of mind of our patients.

Chinese patient support desk

We handle inquiries from Chinese patients, provide on-site support for Chinese patients’ consultations and treatment (not only interpretation for consultations and examinations, but also support for communication taking into account the cultural differences between Japan and China), translate test results, and provide after-sales service and follow-up after consultations and treatment.